Archive for July, 2012

ClearView Business Solutions

| July 29, 2012

Cheerful businesswomanClearView Business Solutions is a boutique Business Process Outsourcing (BPO) firm dedicated to delivering a superior level of service to the industries we serve. We specialize in Call Center Services, Internet Marketing and Planning, and Offshore Hosting. Our call center representatives specialize in an array of customer service industries and our Internet marketing team is experienced in all phases of execution for online development.

Professional Services

| July 29, 2012

Professional Services

Professional services is an industry of infrequent, technical, or unique functions performed by independent contractors or by consultants whose occupation is the rendering of such services.

Examples of professional services include those of: accountants, actuaries, appraisers, architects, attorneys, business consultants, business development managers, copywriters, engineers, funeral directors, law firms, public relations professionals, recruiters, researchers, real estate brokers, translators and medical centres. While not limited to licentiates (individuals holding professional licenses), the services are considered[by whom?] “professional” and the contract may run to partnerships, firms, or corporations as well as to individuals.

IT Services

| July 29, 2012 | 0 Comments

IT Services

IT service management (ITSM or IT services) is a discipline for managing information technology (IT) systems, philosophically centered on the customer’s perspective of IT’s contribution to the business. ITSM stands in deliberate contrast to technology-centered approaches to IT management and business interaction. The following represents a characteristic statement from the ITSM literature:

Providers of IT services can no longer afford to focus on technology and their internal organization[;] they now have to consider the quality of the services they provide and focus on the relationship with customers.

No one author, organization, or vendor owns the term “IT service management” and the origins of the phrase are unclear.

ITSM is process-focused and in this sense has ties and common interests with process improvement movement (e.g., TQM, Six Sigma, business process management, CMMI) frameworks and methodologies. The discipline is not concerned with the details of how to use a particular vendor’s product, or necessarily with the technical details of the systems under management. Instead, it focuses upon providing a framework to structure IT-related activities and the interactions of IT technical personnel with business customers and users.

ITSM is generally concerned with the “back office” or operational concerns of information technology management (sometimes known as operations architecture), and not with technology development. For example, the process of writing computer software for sale, or designing a microprocessor would not be the focus of the discipline, but the computer systems used by marketing and business development staff in software and hardware companies would be. Many non-technology companies, such as those in the financial, retail, and travel industries, have significant information technology systems which are not exposed to customers.

In this respect, ITSM can be seen as analogous to an enterprise resource planning (ERP) discipline for IT – although its historical roots in IT operations may limit its applicability across other major IT activities, such as IT portfolio management and software engineering.

Software in the Cloud

| July 29, 2012 | 0 Comments

Software in the Cloud

ClearView offers secured offshore hosting from beautiful San Jose, Costa Rica.  Our networking facilities are equipped with the latest technologies to ensure reliability and security for your e-business.  ClearView offshore hosting is built with redundant fiber optic connections to Tier-1 Internet at speeds as high as OC-8.  The data facility is secure and monitored with 24-hour cameras.  Our technicians are highly trained and certified in computer science.  In addition to our technical specialist, ClearView is also supported with customer service certified telecommunication support.

Call Center Services

| July 29, 2012

Call Center Services

Our world class Call Center Services are designed to be a seamless extension of your company. We provide each business a team of hand-picked agents trained on the specific needs of their business and every customer contact is handled with the Clear Standard of Execellence.

 

Call center services include but are not limited to the following:

 

  • Inbound Calls
  • Blended Agent
  • Outbound Calls
  • Lead Generation